Retail & Luxury Goods Association

Month

April 2010

1 post

Upcoming Events

RLGA Speaker’s Panel & Reception (Refreshments will be served)

Thursday, April 22nd

5pm-6:30pm Room 2111, GWII

Panelist: Susan Langenhenning, Fashion Editor for The Times-Picayune, Carolyn Elder, General Manager at Saks Fifth Avenue Canal Place, Harold Clarke, Head designer and owner of Harold Clarke Couturier Atelier

Site Visit to Hotel Monteleone

Tuesday, April 27th 2pm-5pm

Includes a tour of the hotel’s facilities and a question and answer session with department managers Transportation can be arranged if needed. www.hotelmonteleone.com

Apr 17, 20105 notes

March 2010

4 posts

The Alegria Fashion Show in New Orleans → examiner.com
Mar 21, 20104 notes
Mar 21, 20101 note
Zac Posen at Saks Fifth Avenue in New Orleans  → neworleans.com
Mar 21, 2010
Mar 21, 2010
RLGA Elections are Approaching!

Available officer positions are as follows:

President

Vice President

VP of Finance

VP of Interactive Marketing

Undergraduate Coordinator

Do YOU have what it takes to be an executive officer?   Descriptions are posted below.  Elections will be held in the upcoming month!

President: It is the President of RLGA’s responsibility to ensure that the club is accomplishing the three goals in the organization’s mission (The purpose of the RLGA is to inform and motivate Freeman students who are interested in careers in the retail and luxury goods industry, to provide students with an opportunity to network with professionals, and to increase the recruitment of Freeman students by top companies). The President will be responsible for building relationships with individuals and businesses in the greater New Orleans area, securing speakers for meetings, organizing off campus events that enrich the membership, such as site visits and events at other universities. The President is also responsible for scheduling and moderating the officers meetings and executive board meetings. The President must ensure that RLGA is getting recognition both within the school and in the community. Additionally, the President will coordinate and conduct educational membership meetings, and be accountable for all actions of the club.

Vice President: The Vice President of RLGA has the responsibility of assisting the President with ensuring that the club is accomplishing the goals of the organization. In the event the President is absent from a meeting or event, the Vice President must assume President’s responsibilities. In addition, the Vice President builds relationships with representatives of businesses not only in the New Orleans area, but with companies in other states interested in helping members with jobs or internships and securing corporate sponsorships. The Vice President has the responsibility of planning events on and off campus, such as events for members to meet and greet speakers, and helping with details on fund raising ideas. In all the Vice President works hand-in-hand with the President in making sure the organization is represented on campus and in the community.

VP of Finance: The VP of Finance for RLGA is responsible for creating and managing the organization’s budget.  The VP of Finance is also responsible for all financial clerical work and record keeping.  Each semester the VP of Finance presents the organization’s financing request to GBC, includes information on the organization’s financing goals, past achievements, and highlights the organization’s value added services. In addition the VP of Finance is in charge of creating, managing, and executing the organization’s fund-raising initiatives and events.

VP of Interactive Marketing: The VP of Interactive Marketing of RLGA will be responsible for maintaining and updating the RLGA website, blog, Tulane University calendars, and any online marketing components (Facebook, Twitter, etc). Additionally, the VP of Interactive Marketing will be responsible for creating visuals for events including flyers, mailers, and electronic newsletters. The VP of Interactive Marketing will work closely with the President to identify new ways to market RLGA events to the New Orleans retail & luxury goods community.

Undergraduate Coordinator: The job of the Undergraduate Coordinator is to make sure that the undergraduates in RLGA are represented, as their academic schedules tend to differ slightly from that of the Graduate school. The Undergraduate Coordinator also answers any questions from undergraduate students to make sure they feel welcome in RLGA.

Feb 28, 2010

February 2010

4 posts

RLGA Presents...Ben Hamawy, COO Mignon Faget, Ltd.

Ben Hamawy, Chief Operating Officer of Mignon Faget, Ltd. & Freeman School Alum

Thursday, February 25th.
5:15pm-6:15pm
GWII, Room 2111

Mr. Hamawy is responsible for operations and finance for this locally based jeweler. He will discuss how his Freeman degree has enabled him to advance in his career and will also provide insights and advice regarding the challenging job market. There will be a question and answer session at the end of his presentation. For more about the company please visithttp://www.mignonfaget.com/contact-us/our-team/index.html

Feb 21, 2010
HBS Retail & Luxury Goods Conference

Harvard Business School will be hosting heavy hitters from the retail and luxury goods industries on March 6th and 7th. This is the sixth year for the conference and the first year that Tulane students will attend. It will be two days filled with workshops, keynote speakers, and lots of opportunities to network. For more information go to http://hbsrlgconference.com/

Feb 19, 20101 note
Zac Posen at Saks Fifth Avenue New Orleans

RLGA members were extended a special invitation by the General Manager at Saks Fifth Avenue New Orleans to attend a reception to showcase Zac Posen’s new Z Spoke collection. Members will be able to see a special presentation of the clothing, and meet the designer and other “fashionistas” from the area. It should be a truly exciting event. Stay tuned for pictures, and look for a Steal of the Month feature about the collection in next month’s Vogue Magazine!

Feb 17, 2010

November 2009

1 post

RLGA Presents...Jennifer Farris, Formerly with Christian Dior HR

Mark your calenders!

The Retail & Luxury Goods Association is pleased to present Jennifer Farris, Senior Professional in Human Resources.

This is your opportunity to get in-depth answers about applying for jobs, internships, and what HR managers are looking for in potential candidates.

Wednesday, November 18th

5:15-6:15PM

GWII 2111

Brief Biography:

Jennifer Farris is a certified Senior Professional in Human Resources as well a certified Instructional Designer/Trainer. She received her undergraduate degree in Sociology from the University of Georgia with a minor in Communications. While attending the University of Georgia, Ms. Farris studied abroad in Austria as well as Florence, Italy. Immediately following graduation from UGA, Ms. Farris packed her bags and headed to New York City to try her hand in the world of luxury retail. She quickly landed a job as a Human Resources Associate at Ralph Lauren, where she spent 3 years focusing on establishing one of their  specialty lines, Club Monaco’s, new presence in the United States. In 2004, she left Ralph Lauren in pursuit of ultimate luxury. Ms. Farris spent the remainder of her time in New York until late 2007, as the Human Resources Manager for Christian Dior Couture. She oversaw training and recruitment for all of their North American operations including their corporate offices in New York City and 48 retail locations across the US, Mexico, and Canada. She was involved in the opening of 16 new stores and spent much of her time travelling between New York and the Dior headquarters in Paris, France.

Ms. Farris now resides in New Orleans and is an Employee Relations Manager at Entergy Services Inc. Her memberships include the Society for Human Resources Management, the American Society of Training and Development, and the Human Resources Management Association of New Orleans.

Looking forward to seeing you in attendance!

Nov 12, 20091 note

October 2009

1 post

Oct 3, 20091 note

September 2009

2 posts

“

Last Wednesday RLGA hosted its first speaker in our annual speakers series. Mr. Andre Rubenstein, co-owner of Rubenstein’s department store. The presentation was followed by a question and answer session, where students were able to ask Mr. Rubenstein about his store’s illustrious career. The amazing thing about the presentation was that Mr. Rubenstein showed us a PowerPoint presentation where he began by telling us how the store survived The Depression, WWII, Hurricane Katrina, and the current economic turmoil. Rubenstein’s department store has been a landmark in New Orleans and represents not only an efficiently run family business, but also a part of New Orleans culture and history.

My takeaways from the presentation? Stay true to your customer, because you can have a great product but if you don’t understand your customers needs then it’s a mismatch.

Mr. Rubenstein’s ensures that his customers get quality goods and top notch service, two attributes that regardless of our economic state are always a necessity.

”
—Amina
Sep 28, 2009
The countdown to New Orleans Fashion Week 2009 begins with model casting at the W Hotel → examiner.com

As music pulsed in the lounge at the W Hotel New Orleans on Saturday night,  a studio space upstairs was abuzz with model hopefuls and fashion designers. Model casting for the second annual New Orleans Fashion Week marked the end of a year-long planning process for the event, which will take place October 11-17.

A poised young woman entered the studio, wearing a tiny, black bandeau and high heels. She moved confidently in front of the judges—a credit for someone in little more than a bathing suit top—and posed easily for imaginary cameras she hoped to see at the end of the runway in three weeks. “She’s got balls,” said Leigh Alcott, a member of the Retail and Luxury Goods Association at Tulane, who along with her peers was casting models and staffing Fashion Week. “But she’s short.” “This year we want 20 quality, high fashion models,” said Conrad Lamour, designer and CEO of New Orleans Fashion Week LLC, the company he started to put on the event. Last year, there were 40 models, but it is Lamour’s goal to raise the standard at every step of preparation.  “The area is not known for quality fashion,” Lamour said. “But it’s all about the industry. During fashion week, everyone gets mentored, so we can raise the bar for the next year.”

Many of the main players in the New Orleans fashion industry see the potential for growth, particularly in production.  “There is so much manufacturing space that is not being utilized,” said John Delgadillo, a local designer and DJ who came to New Orleans from Los Angeles after Hurricane Katrina. He jokes with the models to help them relax. “Just hold your head up and bam! Bam!” This could be the motto for the city’s approach to Fashion Week.

Lamour, who came to New Orleans in 2007 after putting on a show during New York Fashion Week, has high hopes for outside investors in future years, but he’s keeping New Orleans Fashion Week completely local for now. “Upgrading the city is a challenge,” said Lamour, “but I know local people can bring it up.”  As Lamour gives directions to staff, a striking young woman struts toward the studio with balletic grace, trailing a group of smiling friends. They’re all tall.

“Jessica!” Lamour says, leaning in to kiss the model’s cheek. She attracted notice during Fashion Week last year, when she came on to walk the day before the shows began. She and her friends traveled to the W Hotel from Houma, a small town 2 hours north of New Orleans. “We put on our make up in the car!” she says in a thick Louisiana accent. “But we’re ready.”

New Orleans Fashion News Examiner

Katherine Bernard

Sep 20, 20091 note

August 2009

1 post

Fashion World Moves to Damp Sale Frenzy → online.wsj.com

Next week begins the media blitz for Fashion’s Night Out—a global pep rally sponsored by two fashion icons, Anna Wintour and Diane von Furstenberg.

The goal is to revive the now-comatose basic human urge to snap up lipstick, socks, neckties, designer gowns, jewelry, handbags and all the other goodies that people cut—with a certain pride—from their household budgets after the financial markets crashed last fall and the recession set in.

In the first time for such an event, 700 stores in the U.S. and 11 other countries, including the U.K., Greece, Japan, China, Russia, India and Brazil, will keep their doors open until at least 11 p.m. on Sept. 10—the eve of New York Fashion Week.

They will hold special events to entice shoppers. Vera Wang says she will have a DJ and “American Idol” judge Kara DioGuardi at her Mercer Street boutique in New York. Roughly 40 designers will wander around chatting up shoppers at Saks Fifth Avenue in New York. All 41 Neiman Marcus stores will participate, offering entertainment to shoppers. Ten Judith Ripka stores around the U.S. will offer a free change of nail polish infused with diamond dust, and serve food and champagne while raffling off rings worth $700. Details of all the evening’s events will be posted on the Fashion’s Night Out Web site (fashionsnightout.com) on Aug. 17.

The stores have a tacit agreement that they won’t launch sales that evening—though they won’t hide sales racks with items that are already marked down. “We told retailers, this [event] is not about discounting,” says Steven Kolb, executive director of the Council of Fashion Designers of America, which is helping organized the evening.

This is all an effort to end the cycle of deep-discounting that began last Thanksgiving, when stores slashed prices because there was no other way to get rid of the inventory they had purchased six months earlier, when the economy was stronger.

Apparel sales in the U.S. fell 7% to $84.8 billion for the six months ended in June, according to NPD Group. The only bright spots in the market were sales of men’s underwear and fleece products, which rose slightly—suggesting, perhaps, the very practical bent among shoppers these days.

As a result, retail employment has been one of the hardest hit sectors of the economy, leaving one-out-of-10 retail-industry employees out of work. Every level has been affected: Circuit City went out of business, and so has Christian Lacroix, which is currently on the sale block. Also, fashion advertising sales are down double-digits at CondeNast Publications, which owns Vogue, and McKinsey & Co.

Fashion icons Anna Wintour. left, in her famed sunglasses, and Diane von Furstenberg are sponsoring Fashion’s Night Out.

Ms. Wintour, editor in chief of U.S. Vogue, seems grounded in a new world order. “We had a lot of wonderful moments,” she says of the now-past economic boom, with an air of moving on to solve the problem at hand: “Another thing we need to counteract is that even among wealthy people, it is not really the thing to go shopping right now.”

Ms. Wintour says that discounting at stores has “almost got out of hand.” In a public forum several weeks ago, she wondered aloud if the U.S. should consider the systems in place in France and England, where sales are government-regulated and held only during sanctioned time periods.

She and Mr. Kolb note that no one will enforce the hold-the-line stance on pricing during Fashion’s Night Out because that would violate U.S. antitrust laws.

Shoppers Still Queasy

The concept for Fashion’s Night Out was initially Ms. Wintour’s, and it came from Paris White Nights, during which museums stay open all night. She enlisted the help of Ms. von Furstenberg, who chairs the Council of Fashion Designers of America, and they approached New York Mayor Michael Bloomberg, who asked them to be sure to include all five boroughs of New York. Ms. Wintour brought in the editors of every Vogue edition, which spread the event internationally.

It is a sign of both the industry’s desperation and Ms. Wintour’s clout that participation in Fashion’s Night Out is expected to be so strong. (The Wall Street Journal is co-hosting an event that is on the evening’s calendar.)

But can fashionable entertainment persuade people to pay full price when they are still feeling queasy and bloated from over-spending?

Discounting is a matter of supply and demand. During the boom, luxury goods and fashion brands became so plentiful that they turned into commodities. Stores, carrying the same items around the world, were left to compete on little more than price when the recession set in. It is no coincidence that two brands that carefully control access to their products—Hermes and Louis Vuitton—have fared well, even increasing revenue since the crash.

Placing Early Bets

For the upcoming season, stores placed their bets—their clothing orders—months ago, cutting back their purchases by about 20%. They hope that is adequate to accommodate shrunken demand.

If consumers continue to cut back on shopping this fall, which seems possible given the poor employment situation, stores could be forced to discount to get rid of their inventory.

Still, it seems unlikely that shoppers will see the sort of deep discounting that happened last fall, when stores were chock-full of goods that had been ordered before the financial woes set in.

“Last year, it was ‘Let’s get out of this inventory at any cost,’ ” says Macy’s Inc.’s Chairman and Chief Executive Terry Lundgren of the discounting situation. “But now here we are nine months later, and we have inventory back in line so there isn’t a need for clearance,” he says. Ken Downing, fashion director for Neiman Marcus, says the “feeding frenzy” is over.

The Fundamental Problem

Fashion’s Night Out doesn’t address a fundamental problem underlying the discounting—one that is visible on stores floors now. Like several fashion executives I spoke with, Saks Inc. Chief Executive Stephen Sadove says he would like clothes to arrive in his stores in season—say, wool sweaters showing up in October rather than in July—so that they wouldn’t be stale and on sale by the time they are wearable. “There’s a consumer mindset,” says Mr. Sadove, “that people want to buy to wear now.”

Still, while Fashion’s Night Out may not foment a revolution, it seems that many people in the retail and fashion business would be glad to settle for just an uplifting evening. Mr. Sadove says he is enthusiastic about Fashion’s Night Out because the evening “has the potential to be a great P.R. event.”

Write to Christina Binkley at christina.binkley@wsj.com

Aug 22, 2009

June 2009

1 post

After the Recession: The Look of Luxury → wwd.com

by Cecily Hall

Views of the Topshop store Photo By Kyle Ericksen

A smaller, stronger core of luxury — and fashion-forward — firms is likely to emerge from the recession, according to a new survey.

New York-based Abrams Research polled more than 100 luxury-industry experts — executives, designers, buyers, editors and bloggers, among others — and 36.8 percent said the luxury sector would evolve to a more streamlined but strengthened model, with 34.9 percent expressing confidence that aspirational consumers would be a key component.


“This has everything to do with how these brands are facing the challenge of marketing themselves through new channels, like social media,” said Dan Abrams, chief executive officer of Abrams Research, who also is chief legal analyst for NBC and MSNBC.

Respondents were asked to name retail and fashion brands that were best-positioned to thrive and were given the option of selecting as many as three brands.

Topshop ranked first, with 34.1 percent of those surveyed naming it as a brand that will flourish. It was followed by Chanel, 28 percent; Louis Vuitton, 21.9 percent; Forever 21, H&M and Marc Jacobs, all tied at 13.4 percent; Hermès, with 7.3 percent, and J. Crew, 6.1 percent. Other brands that got traction included Cartier, Yves Saint Laurent, Gucci, Rolex, Tiffany & Co., Diane von Furstenberg and Prada.

“There is a huge contrast between these top brands, and you see it within the top two names: It’s Topshop versus Chanel,” Abrams said. “These brands represent two business strategies that can survive the recession. You either stick with discount prices and strategically market your products, or you stay true to your loyal fan base and don’t compromise the quality of your goods, so as not to dilute your brand.”

Shopping brands online that respondents felt were best-positioned to thrive were: Net-a-porter; 33.7 percent; Gilt Groupe, 15.7 percent; neimanmarcus.com, 8.9 percent; barneys.com, 6.7 percent, and Eluxury.com, 6.7 percent. “The broad lesson here is that the luxury-brand community knows they have to make themselves relevant online,” Abrams said. “So how far do they go without losing that sense of exclusivity?”

The survey asked how the Internet will best be used by luxury brands for marketing and advertising. The results: 34 percent ranked “innovative advertising” as the most effective tool, including mini Web movies on brands’ sites — such as those that have been featured on gucci.com and tods.com. Partnerships with influential fashion-luxury bloggers followed with 27.4 percent and use of social networks such as Twitter and Facebook, 13.2 percent. And 13.2 percent of respondents also said distribution beyond high-end sites, such as neimanmarcus.com, to lower price-point sites, like Zappos.com, would be an effective tool for luxury brands.

“As marketing through social media moves to the forefront for many businesses, I think a lot of luxury brands are now saying, ‘How do we get ourselves on Twitter? Do we really want to be there? Does that cheapen us?’ ” Abrams said. “Brands need to figure out a way to still be exclusive within the social media platforms, because it’s an enormous marketing opportunity.”

Jun 4, 2009

February 2009

15 posts

RVSP to Lattes & Lecture Today!!!

FASHION…..JEWELRY……CHOCOLATE…OH MY!!!!

Where can you hear the ins and outs of the fashion, jewelry and chocolate industry?

At the RLGA “Lattes & Lecture” event held March 6th, 8:30-10:30 am, in the LBC Rechlor Room # 202. We will have speaker Anne Liggio speaking about her journey in the jewelry industry followed by Harry Burns discussing the luxuries of the chocolate industry.

As a RLGA member you will get the opportunity to enjoy a few pastries and mingle with the speakers before their presentation between 8:30-8:45am.

WHAT WE NEED FROM YOU???

  • RSVP at tulane.rlga@gmail.com
  • Bring your Membership Cards for proof of membership

HOPE TO SEE YOU THERE!!!!!!

Feb 25, 2009
Democratization of Retail and Luxury Goods → media.harbus.org

Reflections from the 4th Annual HBS Retail & Luxury Goods Conference Brenda Vongova, A&E Editor Retail and luxury goods serve as mirrors of our self-worth, personality, economic, social and political standings. In the past, luxury goods were only available exclusively to the high-class, rich and famous. Today, the luxury industry has changed drastically to become democratic. The industry has realigned our economic class system because it has grown to become democratic. Target, for example, has performed a brilliant job of bringing a sense of design and individuality to the middle-class who cannot afford luxury brands.


The 4th Annual Retail and Luxury Goods Conference at the Harvard Business School explored the notion that fashion is available to the masses and that notion of being fashionable today has become an easily obtainable aspiration. The term luxury has become so ubiquitous that we have stopped talking about it. The panel on “Bringing Fashion to the Masses” examined how retailers are required to react quickly to trends in an increasingly competitive market, from partnering with a high fashion designer to effectively managing their supply chain cycle and channels.

The keynote speakers of the conference included the President of Target Sourcing Services, Stacia Andersen, and the President & CEO of Lalique North America, Guillaume Gauthereau. Some of the esteemed panelists included Elizabeth Edmiston (VP of Brand Merchandising for Victoria’s Secret), Laura Elkins (VP of International Marketing & CRM for MAC Cosmetics, Estée Lauder Companies), Dana Gers, (SVP Marketing, Ferragamo USA), Leslie Fletcher (Director of International Strategy, Wal-Mart), Elizabeth Harrison (Co-Founder & Principal, Harrison & Shriftman), Massimo Redaelli (CEO, IMG Fashion Europe), Jan Hilger (Director, Shirt and Neckwear Unit, Hugo Boss Switzerland), Kate Sullivan (Marketing Director, Diane Von Furstenberg), Brooke Travis (Club Monaco Senior Director of Global Marketing and Communications), and Thuy Tranthi (Former US President, Celine and Thomas Pink).

The panel on globalization and brand management explored the two ways for retail and luxury brands to enter the international market: (1) Invisible adaptation, as consistency model and (2) Portfolio approach, as an investment. It is important to hold a strong voice to insist on designs that can reach out to an international market. According to Thuy Tranthi, many LVMH designers are based in cold-weather climates, and tend to design exclusively in very heavy cold-weather fabrics such as thick wool. Additionally, price consistency may not always make sense. According to Laura Elkins, mascara in America is the entry level market. Originally, MAC decided to keep its mascara prices consistent when expanding into the global market; however, the company later decided to match its prices in Europe because the European markets perceived the lower-cost mascara as lower-quality.

Following are a couple notes for the MBA student who aspires to work in the retail and luxury goods industries:

According to April Cross, Associate Couture Buyer, Neiman Marcus (HBS MBA’04), it is not necessary to have an MBA degree to work in retail or even be a buyer; however, securing an MBA degree distinguishes you and allows you think strategically

Foreign cultural knowledge is crucial. Europe is considered the epicenter and birth of retail and luxury creation. According to Dana Gers, SVP of Marketing, Ferragamo USA, studying and living in Europe allows one to develop an insight into European culture, allowing one to secure assignments in the luxury goods world. Today, we must understand other foreign countries such China because it is so explosive, dynamic and aggressive and serves as a new customer base.

Visit the internet regularly in order to understand social marketing. According to Kate Sullivan, bloggers are taking over and are also know as the “luxury priests”.

Observe 3-D platforms such as Second Life, where high fashion designers such as Georgio Armani have created stores. According to Uché Okonkwo (Head, The Luxury Centre, ESC Rennes School of Business; Director & Co-Founder, Luxe E.t.c. Paris), luxury brands should approach 3-D platforms cautiously, although not suspiciously, since they are new platforms and their dimensions and potential are yet to be fully defined for industry. Luxury brands should observe Second Life in order to understand its demographics and power to reach millions of clients. From here, they can then optimize their PR through this platform tool. For example, the Second Life platform can be an effective PR tool for special projects such as new product launches and luxury goods events.

The Retail and Luxury Goods Industries are Changing
Statistics from the Boston Consulting Group reveal that the United States market for luxury goods and services in 2004 was valued at $400 billion, or 12% of all retail sales. The wealthier are growing wealthier. The luxury sector is expected to grow 15% per year, reaching $1 trillion by 2010. At the same time, the industry is embracing responsibility luxury. Lalique, for example, has organized the BELIEVE campaign, whose goal is to impact the substandard physiological needs - water, food, shelter and health - of one million lives by 2012. The effort will raise funds with luxury brand partners that will sell exclusively-created products that will designate a portion of each sale towards the campaign. The retail and luxury goods industry was once a world only available to the aristocrats and wealthy but this is not always the case anymore.

Today, the industry is controlled by multibillion-dollar global corporations that are oftentimes primarily focused on profits. While many in the industry are concerned about the loss of integrity in the industry, the democratization of luxury ought be applauded because it means that more people will have access to better fashion. After all, fashion is a reflection of our self-worth, personality, economic, social and political standings.

Many thanks to the HBS Retail & Luxury Goods Club for organizing the Conference and especially to its Platinum Sponsors: Lalique and Target.

What defines luxury brands? According to Guillaume Gauthereau, there are six elements to the definition of luxury.

Integrity: Luxury brands hold small values that have been carrying around for centuries. Carmen Busquets of COUTURELAB once said, “We want to sell products with a story and tradition behind them.”

Exclusivity: True luxury must be rare. The rarer and the more unique the product is, the more one will be amazed by the product.

Individuality: Do not look at others; Have your own brand.

Craftsmanship: A genuine luxury brand must stand on excellent craftsmanship. All luxury brands are owned by people, not machines.

Vivid Experiences: Luxury is about presenting a dream to the customer from the day he / she enters the stores onward. Creating an unforgettable customer service experience is vital for all luxury brands. The goal of the luxury brand is to create an experience so amazing for the customer that it will be remembered even twenty years down the line. The French shoe designer Christian Louboutin once said, “I see these men who build luxury brands to make money, and I am working in the same industry but I feel I have nothing in common with that. Luxury is the possibility to stay close to your customers.”

Constant Change: Always stay true to the brand’s integrity during constant change.
Feb 20, 20092 notes
Listen

Fashion Week Collides With Tattered Economy

by Kaomi Goetz

New York City’s annual fashion week appears to be adopting the tone of the gloomy economy.

Feb 20, 2009
Microsoft to Open Stores, Hires Retail Hand  → online.wsj.com
By NICK WINGFIELD

Microsoft Corp. said it hired a former Wal-Mart Stores Inc. executive to help the company open its own retail stores, a strategy shift that borrows from the playbook of rival Apple Inc.

The Redmond, Wash., company said it hired David Porter, most recently the head of world-wide product distribution at DreamWorks Animation SKG, as corporate vice president of retail stores for Microsoft.

In a statement, Microsoft said the first priority of Mr. Porter, who is also a 25-year veteran of Wal-Mart, will be to define where to place the Microsoft stores and when to open them. A Microsoft spokesman said the company’s current plans are for a “small number” of stores.

In a warehouse near its Redmond, Wash., campus, Microsoft created mockups for how Microsoft products might be displayed either in its own stores or in a retailer’s.

It remains to be seen whether the effort can add some pizzazz to Microsoft’s unfashionable image, which Apple has sought to reinforce with ads that mock its competitor. Mr. Porter, in a statement, said there are “tremendous opportunities” for Microsoft to create a “world-class shopping experience” for the company’s customers.

“The purpose of opening these stores is to create deeper engagement with consumers and continue to learn firsthand about what they want and how they buy,” Microsoft said in a statement.

The move is a sign of the deeper role consumer-technology companies are playing in the retail business, despite the many risks of straying from their traditional businesses of making hardware and software. Apple, of Cupertino, Calif., encountered widespread skepticism when it first began opening its own retail stores in 2001.

Eight years later, though, Apple’s chain of more than 200 stores around the world are widely credited with helping the company boost sales of its Mac, iPod and iPhone product lines. The Apple stores, with their eye-catching architecture, highly-trained sales staff and “genius bars” that provide technical support, gave Apple a way to showcase its products in an environment where they weren’t lumped in with a gamut of other electronics items. Sony Corp. and Bose Corp. also operate their own stores.

At the same time, some large electronics retailers have fallen on hard times amidst the weakening economy. CompUSA Inc. last year closed most of its retail stores, while Circuit City Stores Inc. is in the process of shutting down all of its stores and laying off more than 30,000 employees.

Like its fierce competitor Apple, Microsoft is set to open its own retail shops. WSJ’s Adam Najberg asks Senior Technology Editor Julia Angwin what this new strategy means for the company and what the new stores may look like.

Microsoft has long flirted with the idea of doing its own store, even as it has tested ways that retail partners can better sell Microsoft products. In a 20,000-square-foot warehouse near its campus in the suburbs of Seattle, Microsoft has tested various retail concepts, complete with shelves displaying Xbox games and big computer monitors with touch-sensitive screens.

Key details about Microsoft’s retail plans still need to be worked out, though. Microsoft said the stores could feature a range of products from personal computers running its Windows operating system to cellphones running the company’s Windows Mobile operating system to its Xbox videogame console.

One of Mr. Porter’s tasks will be to figure out whether to actually sell computers rather than merely show off their features. Any decision that favored some PC makers and left others off store shelves could anger some hardware partners.

Stephen Baker, an analyst at NPD Group Inc., which tracks retailers, said Apple doesn’t face the dilemmas Microsoft will in the retail business because Apple makes the hardware and software for its products. “That’s going to be a big challenge for Microsoft,” Mr. Baker said.

A spokeswoman for Hewlett-Packard Co., one of Microsoft’s biggest hardware partners in the PC business, declined to comment on Microsoft’s retail strategy. Spokesmen for Dell Inc. didn’t respond to requests for comment.

Microsoft’s store plans could also irk existing retail partners like Best Buy Co., on whom Microsoft is especially dependent for sales to consumers. Best Buy representatives didn’t return calls requesting comment. Microsoft said it will share the lessons it learns from its own stores with other retailers.

The failures of other stores opened by technology companies will loom over Microsoft as it launches its stores. In 2004, computer maker Gateway Inc. shuttered a network of more than 188 company-owned retail stores after weak sales. Microsoft itself operated a Microsoft store inside a movie-theater complex in San Francisco beginning in 1999, but two years later shut down the store — which showcased, but didn’t sell, Microsoft products.

—Justin Scheck contributed to this article.

Write to Nick Wingfield at nick.wingfield@wsj.com

Feb 16, 2009
A Recession Challenge at Saks  → nytimes.com

By STEPHANIE ROSENBLOOM Published: February 13, 2009

For years, executives of Saks Fifth Avenue have been wooing one of the world’s most exclusive men’s wear lines.They made trips to Italy, where Kiton apparel is carefully sewn by hand and doled out to retailers in modest quantities. Gradually, they were able to offer a limited selection in places like Beverly Hills and Chicago. Finally, Saks’s dream of opening a sumptuous Kiton boutique in New York came true — just in time for the worst recession in 70 years.

The retailer is about to find out how many men are left in New York with the money, and the moxie, to pay more than $7,000 for an off-the-rack suit, or as much as $21,025 for the made-to-order version.

For the more budget-minded, Kiton sunglasses can be had for $1,395. Trousers are $1,195. And jeans? A mere $795.

On Monday, the flagship Manhattan store plans to unveil what executives call the crown jewel of the men’s department: a 2,000-square-foot boutique devoted to the Italian luxury label. The shop has a floor of Carrara marble and views of the ice-skating rink at Rockefeller Center, perfect for the Feb. 26 cocktail party Saks is throwing for its top customers. The company would not say how much it is spending to open the boutique.

The people who run Saks are only a tiny bit sheepish about introducing such costly garments at such a dire moment. (Saks, like many stores, has been marking some high-grade merchandise down by 70 percent.)

“These are decisions that are made with significant advance planning,” said Ronald L. Frasch, president and chief merchandising officer for Saks. He emphasized that he would not undo the decision even if he could.

“A store like Saks needs to have the best product available,” Mr. Frasch said. “And I do think the man who wants to present himself in a certain way, he’s still out there.”

In a recession, a luxury retailer like Saks must walk a razor’s edge between lowering operating costs to survive a slowdown in consumer spending and maintaining its status as a purveyor of elite brands.

Figures suggest that many consumers are walking around in last year’s suits and dresses. Every major department store, high-end to low, is experiencing sales declines, with luxury stores struggling the most. Sales at Saks stores open at least a year, an important measure of retail health, fell 23.7 percent last month. And the company eliminated 1,100 jobs, or about 9 percent of its workers.

Saks’s optimism about Kiton stems from sales of its fall collection, some of which Saks offered in New York for the first time in June. The company declined to provide exact sales figures but said sales of the brand exceeded expectations — which were high because they were set in spring 2008, well before retail Armageddon.

“We had a very impressive first season with the collection,” said Tom Ott, senior vice president and general merchandise manager for men’s wear and home furnishings at Saks. “Which just shows that at the end of the day the customer is searching for value. And value isn’t just in the price.”

Kiton — which employs 330 tailors who create its garments by hand — produces only a few thousand pieces a year. It takes 25 hours to make a jacket. Fans of Kiton clothes, and it is a devoted cult, say the garments are soft, light and exquisitely made. They are said to fit like a second skin.

A suit jacket can supposedly be crushed into the crevice of an airline seat for a long flight, only to shed its wrinkles at the end.

“You have to be over a certain income level to even consider” the Kiton line, said Simon Collins, dean of fashion at Parsons the New School for Design. “Once you put it on, you can’t go back.”

Small, costly details of tailoring mark the brand. Unlike many suit jackets, Kiton’s have “surgeon’s cuffs,” or buttons that open at the wrist. Some customers keep a couple of them undone as a subtle status symbol. But Mr. Collins, who owns a Kiton jacket, described that as a gauche habit.

“It’s a really ostentatious thing to do,” he said. “The tasteful thing to do is to have them and never open them.”

Many of Saks’s employees have visited Kiton’s factories in Italy, enabling them to explain to clients why they are paying so much.

Mr. Frasch said he expected the new shop to do well. But not even luxury retailers own crystal balls. “We are flying blind, and that could be said of any retailer in this industry right now,” he said.

Apparel sales numbers from SpendingPulse, a report by MasterCard Advisors, and from other groups have shown that men’s clothing has been doing better than women’s — a trend that has been noted in past economic downturns as men began dressing more formally, perhaps out of fear for their jobs.

Walter Loeb, president of Loeb Associates, a retail consultancy, said that while men’s clothing was typically the most optional item in a family budget, more men were donning suits and ties nowadays.

“They want to give an image of neatness and being in command of the situation,” he said. “In this particular recession, where people are threatened just by the news of unemployment around them, they have to be careful how they behave and how they look.”

The Kiton shop at Saks is not, however, a counterintuitive recession strategy but part of a broader men’s department facelift that has been going on for more than two years. Construction and manufacturing delays pushed back its opening. And while the timing may be inauspicious, Mr. Ott said Saks was investing in Kiton for the long term.

“I think at Saks Fifth Avenue, we’ve been here through tough times before,” he said. Part of the luxury goods business, perhaps especially in hard times, is playing to customers’ fantasies.

“You know,” Mr. Frasch said, “everybody dreams.”

nytimes.com

Feb 14, 20091 note
Next page →
2009 2010
  • January
  • February 4
  • March 4
  • April 1
  • May
  • June
  • July
  • August
  • September
  • October
  • November
  • December
2009 2010
  • January
  • February 15
  • March
  • April
  • May
  • June 1
  • July
  • August 1
  • September 2
  • October 1
  • November 1
  • December